The turn around time on your order with TnT Web & Grafix starts once proof is approved via Email and you’ve paid atleast half 50% of the total invoice Delay in receipt of *any* of this info could result in production delays. Complex orders/add-ons may increase turnaround times. Delay in approval of mock ups could also result in production delays.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of TnT Web & Grafix / Rocky Mount Signs control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Shortages/Defected items (Screen Printing)
At TnT all orders go to (3) departments all items/sizes are counted in each department the last department being the packaging department we use Video to assure all orders are complete. If you happen to run into an issue with any missing item or defects you must notify us within 48 hours after receiving items via Delivery / pickup / or time dated on USPS, UPS, or FedEx delivery time.
We will not be responsible for any issues with orders after the 48 hour period.
Orders must be paid with a 50% deposit prior to any work beginning. Unless otherwise approved by TnT web & Grafix / Rocky Mount Signs staff, customers with term, etc. Invoices can be paid online, If you pay via check, the turn around time clock on your order will not begin until your check clears. There is also a $35.00 processing fee for all returned checks. NET 10/ 15 / 30 ACCOUNTS- Invoices are due and payable no later than 5PM the due date listed on your invoice. Failure to pay the entire invoice in full within the aforementioned time will result in an a late payment fee of 1.5% per month. An additional 8% penalty for late payment shall also be due on all invoices not paid within 30 days.Artwork
Printing can only be as good as the artwork. TnT Web & Grafix / Rocky Mount Signs will not be responsible for poor quality printing due to poor artwork submitted to us. TnT Web & Grafix / Rocky Mount Signs is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval / Order Proofs
It is the buyers responsibility to approve order proof or sample prior to proceeding with order. If client opts out or chooses not to receive a digital proof TnT Web & Grafix / Rocky Mount Signs can not be liable for errors not caught buy Buyers order.
Cancelled Orders Due To Buyer Mistake - Screen printing
There is a $250 cancelled set up fee for any changes made to an order after work has been done. Once a machine is set up and buyer requests to stop production there is a $250 cancellation fee to cover for the time spent mixing inks, preparing machines and garments as well as setting up machines.
Cancellations & Restocking Fees - Screen Printing
Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.Rush Orders
TnT Web & Grafix / Rocky Mount Signs will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer is responsible for any expedited shipping charges associated with the order.
TnT Web & Grafix / Rocky Mount Signs is closed on all national holidays and these days are not considered business days when counted in turn around times.
There is a $35 returned / Non Sufficient Funds check fee
TnT Web & Grafix / Rocky Mount Signs reserves the right to change pricing without notice.
TnT Web & Grafix / Rocky Mount Signs is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect all garments as we print them.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, TnT Web & Grafix / Rocky Mount Signs cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). If a garment is provided or ordered by the customer-client TnT Web & Grafix / Rocky Mount Signs can not be held responsible for how the garment is effected by the print. Many light weight fabrics should be tested prior to running full production and a sample should be ordered to see how these garments will print. We can not be held responsible for prints showing through the back on label prints due to light weight fabrics.
Notice of Defects/Returns
The Buyer must make any claims of defects, including but not limited to those related to shortages, quality, or specification, within the first 5 days after the receipt of merchandise. The seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect items on receipt, that all merchandise delivered matches its order.
It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer for any returned merchandise. All returns must be made within 5 days of receipt of goods. Acceptance of Goods with Known Defects waives claims for Damages
Buyer must notify seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of, including late delivery, at the time Buyer accepts the merchandise.
It is understood that should the Buyer become Delinquent in payment, no further credit will be extended and the Seller will charge the Buyer a past due service charge , collection agency fees, and/or reasonable attorney’s fees, and all other costs and expenses which may be incurred by the Seller in the enforcement of the terms and conditions set forth on this invoice, credit application, and/or confirmation. Any returned checks will be charged to the Buyer, and a $50 handling fee will be charged to the buyer.
Agreement and Acknowledgement
Buyer(s) have carefully read and agree to these Terms and Conditions. Buyer authorizes TnT Web & Grafix / Rocky Mount Signs to verify the credit of the Company and/or individual(s) whose signature(s) appears on this or the other documents and/or business references to release credit information of Buyer and or Guarantor(s) as requested by TnT Web & Grafix / Rocky Mount Signs.
RIGHT TO REFUSE SERVICE
Rocky Mount Signs / TnT Web & Grafix reserves the right to cancel or refuse any print job without disclosing a reason. We may refuse any order for any reason, including but not limited to obscene, pornographic or offensive content. This also includes any prints that encourage violence of any type.